1. General Information: At Exovik Digital Pvt Ltd, we are committed to providing you with a hassle-free shopping experience. If, for any reason, you are not entirely satisfied with your purchase, we are here to assist you. Please read our return policy carefully to ensure a smooth process. 2. Eligibility for Returns: You may request a return within 7 days from the date of delivery. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging. Items that are not eligible for returns include perishable goods, gift cards, and downloadable software. 3. Return Process: To initiate a return, please follow these steps: Contact our customer support team at support@exovikdigital.in or call us at 01140349160 and provide your order details along with the reason for the return. Our team will guide you through the return process and provide you with a Return Authorization Number (RAN). Securely package the item(s) to be returned, ensuring they are protected during transit. Clearly mark the RAN on the outside of the package. Ship the item(s) to the address provided by our customer support team. 4. Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution. 5. Shipping Costs: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable unless the return is due to an error on our part. If you receive a refund, the cost of return shipping will be deducted from your refund. 6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with clear photos of the damaged or defective product and packaging. We will assess the issue and provide instructions for returning the item or, in some cases, arrange for a replacement. 7. Cancellation Policy: If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request. However, if the order has already been shipped, you will need to follow the standard return process upon receiving the item(s). 8. Contact Information: For any questions or concerns regarding returns or our products, please contact our customer support team at support@exovikdigital.in or call us at 01140349160. 9. Changes to the Return Policy: We reserve the right to update or modify our return policy at any time. Any changes will be posted on this page. It is your responsibility to review our return policy periodically for updates. By making a purchase on our website, you acknowledge and agree to our return policy.
